Job Ref: 215551993

Date: 2022-01-13 08:45:17

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This major international company specialising in printing equipment and security systems are now seeking a Junior Service Desk Administrator for their Milton Keynes operations department.

Duties

* Provide initial telephone contact for all customer enquiries.

* Log incoming customer calls on the system in accordance with company guidelines

* Route calls and allocate to Field Service Engineers to provide optimum territory coverage within Service Level Agreements (SLA)

* Ensure scheduled service visits are completed within their specified time frame

* Liaise with Operations Director and Stock Controller on stock requirements

* Liaise effectively with customers in connection with order and despatch enquiries.

* Filing of all paperwork within Call Logging area.

* Provide reports as requested by the Manager.

Experience

* One year’s minimum customer support experience

* Excellent telephone manner

* Basic Excel knowledge

Benefits

* 25 days holiday

* Training

* Discretionary bonus (Usually 5 -10%)

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