Our client is a highly successful technology company and they are now seeking an experienced Internal Sales Co-ordinator to accurately process all customer orders. You will be dealing with high profile clients to advise them of shipments and acknowledging all enquiries within ½ hour of inbox arrival. Our client needs a candidate who has exceptional customer service skills, strong attention to detail and can work in in a logical way whilst under pressure.

You are likely to have at least 1-4 years previous customer service/order processing experience in a fast pace environment and have proven experience of liaising with stakeholders.

Your role:

Accurately load & confirm customer orders in line with the published processes and Trade Compliance rules

Provide excellent customer service to Internal and External customers incl. through the Webchat service

Lead generation and research as required and in line with regional strategy

Provide proactive feedback to all linked personnel

Action ALL enquiries relating to orders including, bespoke and stock lines

Proactive order progressing & tracking

Proactive quote generation, processing, follow up and conversion

Proactive calling of customers for channel relationship building to enhance revenue growth

Promotional communication activity as required

Compilation and maintenance of the marketing log

Sample processing and follow up

Working together in a Team, provide cross functional support and Team cover when required.
The person:

Logical thinker and solution driven

Computer literate – CRM system knowledge

Flexible and resourceful

Open and approachable

Strong time management skills

Highly organised

Exceptional customer service skills

Self-motivated

Tenacious

Level headed

Positive attitude

Team player