Job Ref: 212624787

Date: 2020-10-20 16:44:45

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Internal Customer Service Administrator

Excellent salary dependent on experience

High Wycombe HP12

Full Time

Join a dynamic business and own an equity stake!

Being a fully employee owned company means our employees think more like business owners and have a vested interest in the success and growth of the business. We actively encourage the mind set of grow, innovate, evolve, invest.

The innovative thinking and strategy set by the Shawston management team have allowed Shawston to mature and take stock of the pathway to success. Making strategic business decisions to benefit customers first: when they are happy, Shawston is happy, creating a spiralling effect providing benefits to the company, the employee shareholders and suppliers. Shawston operates a customer centric focus via the individuals that are responsible for its success.

Superior People. Superior Service.

Job Summary

·Handle incoming phone calls and e-mails from an established customer base

·Process quotes for tenders or orders to place, chase customers for orders

·Process orders from all stages until invoiced

·Maintain a high level of customer service

·General admin duties

Background and Experience

·Preferably have had experience within a sales role although not essential

·Build and nurture long term relationships with customers

·Able to demonstrate a desire to win in a competitive market

·Always looking for creative ways to improve the business

·Understand the motivations and needs of the customer

·Enthusiastic, driven, creative and focused

·Able to handle and prioritise incoming calls and e-mails.Interpret customer needs and process orders on the computer in a fast paced environment

·Able to initiate, manage and adapt to change

·An effective communicator with strong interpersonal skills and the ability to develop, maintain and exploit strong internal and excellent external relationships at all levels

·Top quality negotiating and sales skills

·Able to challenge, question, persuade and influence at the highest levels

·Detailed knowledge of Microsoft applications

Candidate Characteristics

·Customer Centric

·Excellent communicator

·Tenacious

·Professional – attitude/appearance & values

·Results driven

·Proactive

·Punctual

·Enthusiastic

·Resilient

Key Requirements

·Highly organised

·Adaptable

·Capable of following procedures

·The ability to work with minimal supervision

·Fast learner

·Able to work in a busy environment remaining calm and keeping a positive attitude

·Key eye for detail

·Fast learner

·Excellent customer service levels

·Computer and phone literate

·Team player

Please do not apply for this role if you do not have the relevant experience.

No agencies thank you

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