Job Ref: 213251151
Date: 2021-02-25 16:07:08
The Hire Controller role is an integral part of the Hire Desk team with the main focus of continuously striving to exceed the customer’s expectations. You will be responsible for promoting a range of ancillary services and benefits to customers whilst building effective customer relationships to ensure customer issues are resolved promptly and satisfactorily.
Working closely with the Operations Manager and other hire desk staff you will manage and plan daily activities and ensure that all hire contract administration is accurate to assist in the smooth running of this busy depot.
Through proper management of equipment, personnel and processes you must ensure that all duties are completed in a timely manner in accordance with specifications and ‘Good Practice’ requirements. You will also adhere and promote compliance with current H&S legislation and Company specific health, safety and environmental policies and procedures.
Key Responsibilities for the Hire Controller:
Receiving incoming calls and sales enquiries as required
Ensuring all customer requests, enquiries and queries are dealt with in an efficient, personable and professional manner
Providing accurate costings to the customer
Demonstrating strong communication skills to deal with customers and employees at all levels of the business
Processing Hire contracts and ensuring all documentation is accurate
Arranging delivery and collection of orders in accordance with the customer’s requirements
Ensuring that drivers are promptly dealt with or directed appropriately
Input orders of incoming jobs into IT systems and generate job tickets
Suggest and implement process improvements
Sourcing marketing merchandise for clients
Liaising with the others teams to ensure timely delivery of equipment
In the absence of the Operations Manager, serve as the central point to ensure daily operational requirements and service levels are met
To make decisions after thorough evaluation/investigation and in conjunction with other members of staff
Conducting additional ad hoc duties as may be required
Health and Safety
To ensure that all personnel, equipment and practices comply with Health and Safety requirements
To liaise with safety representatives and the Health and Safety department to ensure that Health and Safety initiatives are implemented
To maintain all areas to the highest standards of housekeeping at all times
To monitor, report and progress all damage to the fabric of the plant and equipment
To ensure that the equipment is operable and maintained according to the Preventative Maintenance Schedule
To ensure compliance with the company Health and Safety policy
Key Skills Required:
Excellent interpersonal and organisational skills and the ability to react to changing demands in a professional manner
Ability to deliver an excellent customer experience both internal and external in line with the Elavation Company values in everything you do
Excellent communications skills, both verbal and written
Strong interpersonal skills and a collaborative style
Experience of working in a fast-paced operational structure is desirable
Demonstrate Commercial Awareness
Desirable: Hire experience would be a bonus but not essential for the right candidate
Interested? Click apply now!
Vacancy: Hire Controller
Location: Milton Keynes
Salary: Salary dependent on experience
Contract Type: Permanent
Hours: Full Time – Monday to Friday 08.00 til 5.30 pm
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