Job Ref: 215546138

Date: 2022-01-12 14:38:42

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An exciting opportunity for a well-established global organisation based in Milton Keynes, you will be responsible for providing a complete customer support function for incoming customer enquiries.
A permanent role working Monday to Friday 8am until 4pm or 9am until 5pm.
Job Specification
• To provide complete customer support function for incoming customer enquiries.
• Log a locate and close calls, where applicable assist customers with user and technical problems
• Liaise with engineers to enable the optimum field service provision
• Deal with workshop repairs and returns in accordance with company guidelines
• Provide initial telephone contact for all customer enquiries
• Provide customers with ETA and completion times
• Provide reports as requested by manager
Candidate Specification
• Advanced knowledge of Service IT
• Good knowledge of Customer Web Applications
• Basic Excel knowledge
• Excellent telephone manner
• Excellent administration and customer service skills
• Ability to learn
• Can work on own initiative
• Results orientated
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 2nd year running!).
Please note due to volume of applications you will only be contacted if we are progressing your application

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