Job Ref: 213750079

Date: 2021-05-13 17:38:17

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Fleet Administration Executive

Due to ongoing growth within the business, ROI is looking for experienced administrators to join a new team based out of our Milton Keynes office. Providing administration support for the fleet and business sales team, the successful candidate will be part of a small specialist team within one of our Fleet Business Centres.

The role is home-based during COVID-19 (you will be provided with all the necessary equipment and training). Once safe to do so, the role will be based within our Milton Keynes office.

Fleet Administration Executive Responsibilities:

• Answering inbound fleet enquiries.
• Generating quotes and orders adhering to our clients’ processes.
• Analysis and reporting of large amounts of customer data using Excel.
• Following up through the registration process to vehicle delivery.
• Updating the database with changes to customer details / actions / order progress etc.
• Ensuring customer files are managed and organised effectively.
• Processing vehicle orders.
• Liaising with the end customer and other departments as required.
• Managing customers and stakeholders’ expectations.
• Adherence to relevant legislative and compliance regulations.
• Preparing reports for internal use and for customers/retailers.

Fleet Administration Executive Requirements:

Directly relevant experience is not necessary; however, we are looking for:

• Highly skilled administrators with a keen eye for detail.
• Organised, self-motivated people with a strong sense of personal accountability.
• Good communicators; you should be comfortable interacting with a range of people in client and customer businesses (phone and email).
• Experience gained in an office, preferably in a business to business (B2B) environment.
• Strong IT skills; any experience of using CRM/Database systems is advantageous, as is proficiency in Excel.
• Adaptable and mature, candidates should love working in a dynamic, environment.
• Analytical mind with a real focus on identifying insights within large amounts of data.
• Excellent organisational skills and a task-focused mindset.
• Excellent telephone manner.
• Previous customer service experience (preferred but not essential).
• Previous Fleet Automotive experience (preferred but not essential).

Why you should work for ROI:

ROI has an excellent track record of innovation, and you will find that our approach will give you excellent support and career development. You will be:

• Supported by a skilled and passionate management team
• Working alongside one of the world’s most successful vehicle manufacturers
• Have opportunities for career progression
• Offered a highly competitive benefits package.

About ROI:

ROI is an established business, has over 300 employees and has a dynamic management team that is determined to grow and improve the business. We pride ourselves on being a fantastic place to work and have excellent career progression prospects; our current first-line managers have all been promoted from within the business.

Location: Milton Keynes (temporarily home-based)

Contract type: Permanent, Full Time

Salary: Up to £22,000 p/a + benefits

You may have experience of the following: Fleet Services Administrator, Administration Assistant, Sales Administrator, Sales Support Administrator, Fleet Management, Customer Service, Account Manager, Account Management, Customer Relationship, Customer Experience, etc.

Ref: 99176

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