Job Ref: 212928095

Date: 2020-12-21 09:24:51

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Facilities Account Manager

Part Time: 8:30am – 1pm or 1pm – 5:30pm
Monday to Friday, flexibility required

Location: Head Office, Stony Stratford Milton Keynes

Salary: £12,500 – £13,000 DOE

Responsibilities:
– Effectively organising and managing all contractors, promoting the expectations of an exceptional standard of service delivery
– Problem solving
– Ensure planned maintenance and breakdown activities are monitored and any delays advised to both the client and the relevant site
– Consistently deliver the highest level of customer service to achieve customer satisfaction
– Ensure client contact responses SLA's are maintained at all times
– To ensure that any customer complaints are handled with empathy and professionalism in the first instance, before being referred to the appropriate manager
– Deliver the agreed services within budget and to the standard required
– Responsible for reporting the status of maintenance jobs raised and associated profitability
– Handling of contractors and clients invoices, including dealing with any queries
– Any other relevant duties as requested by the company

A Successful candidate:
– Have experience in facilities management desirable, customer service, scheduling or coordinating
– Familiar with problem solving and resolving day to day facility issues
– Microsoft Office Suite experience
– Experience of an office environment
– Strong administrative skills, including being computer literate
– Ability to meet time sensitive deadlines
– Professional telephone manner and personal presentations

Benefits:
– Birthdays off
– Pension Scheme
– Financial rewards for delivering exceptional service
– Free parking
– Overtime available
– Team building days/ nights out
– Opportunity to process within the company

Gi Group are proud to present a fantastic new opportunity for a Facilities Account Manager to join an ever growing property group in Milton Keynes, with a steadily increasing portfolio our client is looking for someone to integrate themselves within the Maintenance and Services Team at their head office in Stony Stratford, Milton Keynes.

The position offers a challenge where no day is the same as the last, successful candidates will be able to handle various situations and duties ensuring prioritisation of duties to ensure all tasks are completed on a weekly bases. To be responsible for the coordination of property maintenance for clients appointment to them for a range of expanding national client base.

Within this Facilities Management position you will be directly responsible for placement of all types of reactive repairs for properties. The scope of work varies from basic plumbing jobs to obtaining quality bespoke quotations for building repairs, you will need to see the jobs through from start to finish, ensuring the clients have been serviced to the very best standards.

Our client pride themselves on the approach they take to maintain their client's properties. A successful candidate will integrate themselves as part of the business, ensuring the highest level of customer service is showcased, building relationships with those working at sites, from the working up to the directors.

This is a fast-paced high intensity environment. A successful candidate will need to be; confident, very organised and a methodical individual with a willingness and ability to manage your own workload accordingly. They must be able to demonstrate the ability to think on their feet and work in a reactive manner.

If you believe you are a contender for this position and express most skills and experience required please contact Amit at Gi Group Milton Keynes on (phone number removed) alternatively apply with your updated CV.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website

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