Job Ref: 215672805

Date: 2022-01-27 15:41:50

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Administrator – Evening
Department: Options Group Services – SIPP/Corporate
Location: Milton Keynes
Reporting To: Supervisor
Hours are 5.15pm to 9.15pm – 5 days a week
Salary £18,000 pro rata
Benefits: 20 days pro rata
Job Objective
To administer and manage Options Pension's business in accordance with regulatory requirements, agreed Service Levels, Company and Team Objectives.
The Evening Administrator role is at the heart of Options Pensions. As an Evening Administrator you will ensure that all the transactions needed for our pension schemes are completed to the highest standards, within the service levels. You will deliver a service to our connections and clients that is second to none.
The role requires diligence towards each and every activity and to follow procedures.
Each Administrator will carry out bulk tasks which could be repetitive in their nature or any tasks that can be completed out of hours without requiring contact with third parties. Training will be provided on all processes and systems.
The processes that will be carried out will fall across both sides of the business Workplace and SIPP, therefore you will be required to learn two different administration systems ITM and Boss.
Key Responsibilities
Ensure that our customers are treated fairly and receive a fair and consistent service in line with the Company’s TCF policy.
The role holder will work as part of an administration team and fulfil a specific administration role which will be task oriented, carrying out clearly defined activities.
Responsible for their individual performance targets and contribution to team performance targets.
· Ensure clients receive regular and effective communication which is professional and delivered to the highest standards.
· Maintain and develop good business relationships with internal and external customers.
· Work in conjunction with the team to ensure all work is carried out to the highest quality, and within the service levels laid down.
· Escalate any problems, mistakes, backlogs, or issues immediately to line manager.
· Report any breaches or complaints immediately to line manager and to Compliance.
· Where risks are identified, ensure these are documented and reported to the line manager and compliance
· Take responsibility for individual tasks, and action them within the required timescales.
· Achieve and maintain competence as required by the Company’s Training and Competence Scheme.
· Work the necessary hours to ensure work is completed with agreed Service Levels.
· Take responsibility for own development, initiate own Personal Development Plan and achievement of Performance Appraisal objectives
· Contribute to process reviews, constantly seeking ways to streamline and improve the way in which we deliver the service
· Maintain good business relationships with internal and external customers.
· Ensure all requests and work received from clients and IFAs are processed in line with laid down procedures, within regulatory timeframes and meet company service levels and standards and service level agreements.
· Provide support to the line manager to ensure the overall team objectives are met.
· To commit to and uphold the STM Group Organisational Values: Showing Care & Respect; Taking Personal Responsibility; Having a Passion for Excellence; Striving for Business Success and Working Together.
Key Interfaces
· STM Group colleagues
· Clients/customers
· Third party suppliers
· IFAs
· Compliance and Technical Department
· Team members
· IT
Knowledge and Skills
· Experience working in Financial Services.
· Knowledge of pensions administration service
· Knowledge and understanding of UK regulatory requirements.
· Proficient in the use of Microsoft Office and Excel.
· Proficient in the relevant pensions systems used
· Good organisation skills and able to prioritise
· Numerate
· Good interpersonal and relationship management skills
· Flexible and adaptable to changing priorities
· Attention to detail
· Team player
· Excellence and quality in service delivery
· Demonstrates innovation and added value towards customers’ needs
· Results focused
· Acting with accountability and integrity
· Shows flexibility and commitment to continuous improvement
· Team spirited, co-operating with and respecting colleagues

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