Job Ref: 213024615

Date: 2021-01-15 11:14:22

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An opportunity for an Engineer Scheduling Coordinator within a flourishing and financially stable company in the energy sector. This company has been thriving during the global pandemic and has exciting plans for the future.

Main Responsibilities

* Ensure all work is completed within customer SLA’s and internally agreed targets

* Work closely with the field workers to ensure the balance between quality and quantity of work is achieved in the most efficient way

* Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets

* Provide support to your colleagues on complex queries by sharing skills and knowledge

* Working closely with other teams to ensure that customers receive a high-quality service and that both internal and external service levels are met.

* Produce and update procedural documentation to support new and amended services

* Document and assist in the resolution of customer complaints, escalating where necessary

* Involvement in the planning and deployment of new services and system enhancements, ensuring that supporting documentation is created in line with the contractual agreement

* Take full ownership of issues, and to ensure timely, effective resolution

* Prioritise and manage your workload to team and industry timescales

Skills

* Customer focused; is able to identify and respond to customer’s needs

* Good problem-solving skills, able to grasp problems quickly and draw informed conclusions

* Able to work in a complex environment with conflicting demands

* Anticipates issues and is pro-active in dealing with them

* Can manage own time to meet daily requirements

* Flexible, willing and able to cope with change with the ability to work under pressure

* Positive and enthusiastic with a can-do attitude

* Conscientious, accurate and diligent

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