Job Ref: 213843179

Date: 2021-05-26 17:01:22

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Looking for a varied role? This could be just the ticket…. We need an individual that has solid administration skills, experience of customer service and some good experience of using Excel.

As the Data Services Administrator you will…

Investigate and resolve errors affecting customers
Deal with customer queries
Support to the wider department in resolving queries
support to your colleagues on complex data queries by sharing skills and knowledge
Manage and understand the expectations of the customer and ensure service lines are adhered to
Assist in the resolution of customer complaints, escalating where necessary
Take full ownership of issues, and to ensure timely, effective resolution
Identify system and process enhancements that are impacting the quality and timeliness of our services and make recommendations to resolve these
Work closely with the other teams to ensure that customers satisfaction is always met

Skill set for our Data Services Administrator is…

Experience in a Customer Service environment
Organised and responsive, enjoys working at a fast pace
Good level of Microsoft office packages including Word & Excel
An appreciation of data alongside great analytical skills
Anticipates issues and is pro-active in dealing with them
Can manage own time well and meet deadlines
Ability to work under pressure
Positive and enthusiastic with a can-do attitude
Good level of written and spoken English

If you feel you have what it takes to be our Data Services Administrator, please apply today because we'd love to hear from you!

Role advertised: 26 May 2021

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

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