Job Ref: 213327999

Date: 2021-03-09 21:00:03

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Customer Support Administrator

Permanent

Milton Keynes

£21,000

We are recruiting for a Customer Support Administrator to join a thriving and forward-thinking company based in Milton Keynes. The purpose of this role is to provide admin support for customers from placing an order through to delivery of the order in a timely and efficient manner. To also provide administration support for external sales representatives, customers and other departments/managers as required.

Please note: In this role support with effective management of customers is required, including making visits (minimum 2 days per quarter which may require overnight accommodation away from home), building relationships, maintaining regular contact and being the first point of contact.

Job responsibilities

* Dealing with daily enquiries from internal and external customers and updating systems accordingly

* Answering telephone calls and effectively managing several different email accounts

* Adhering to customer SLA’s

* Providing support to sales reps in the form of filling, processing sample requests, quotations, project work and ad hoc administration

* Assessing commerciality/viability of requests made and challenging where appropriate

* Administering mailshots

* Assisting with inputting sales order processing when required

* Updating customers with progress reports

* Ad hoc projects

* Assisting accounts department if needed

* Maintaining and improving business processes within the role, department and wider business

Skills and experience

* Competent user of Office 365

* Competent user of Outlook

* intermediate Excel skills essential

* SAP

* Relationship management

* Customer service

* Experienced in complex administrative roles

* Data processing

* Change implementation

* Process improvement

* On-site/off-site customer visits

* Exposure to monitoring stock levels

* Project management experience

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