Job Ref: 215941797

Date: 2022-03-02 16:12:12

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I am recruiting for a fun team within a business that provide a range of well known household, high-end products across the globe. We are specifically looking for a Customer Service & Orders Coordinator to join their growing ecommerce team on a temp to perm basis in their Central Milton Keynes based office.

Offering a supportive and sociable atmosphere, unbelievable staff benefits; as well as the ability to grow and develop.

Within this company you would be joining a team to assist with managing inbound calls and making a small amount of outbound calls to respond to queries, as well as using the internal systems to log customer information, check order statuses, process orders and generate reports.

There is a very positive atmosphere in this team and company, with fantastic benefits including a free coffee machine and healthy snacks (and pizza Fridays), free gym membership as well as free company stock and rewards given out during the year.

The role will be working 3 days in the office and 2 days remote based work, working with them in the office in Milton Keynes, working hours of 9am to 5pm with NO evening or weekend work required.

This is a temporary position for the first 12 weeks and will then be going permanent from the 13th week. The role will be paying a starting salary of up to £24,000 for the right candidate, with fantastic opportunities to quickly grow and build on that within this growing company; as well as subsidised parking and good company benefits.

Some of the duties will include:

Handling calls with end users of the companies products. Type of queries include advising on order status, stock availability and tracking queries.
Using the internal system to check sales orders are processed and deliveries are scheduled for delivery within agreed time frames.
Accurately logging customer information and fully processing orders and seeing them through from start to finish.
Manage the inbox, responding to customers enquiries, including order enquiries, stock enquiries, delivery tracking, refunds, returns, faulty products and complaints.
Physically handling and arranging product returns. The skills required:

Previous office based customer service and admin/order processing experience is essential.
Any experience on a system such as SAP or a ticketing system like Zendesk would be beneficial, but full training is provided.
Proficiency on Excel is essential.
Ability to communicate well and work within a team.
Strong and clear telephone manner.
Strong attention to detail.
A very positive and can-do attitude.Please do not hesitate to call and speak to Bobby on (phone number removed), we are recruiting for this position immediately and looking to book in interviews with a view to starting with this company right away.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

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