Job Ref: 213692748

Date: 2021-05-06 14:45:26

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AMAZING OPPORTUNITY* to join a Global Telematics company and see where it leads…
Do you have skills and experience in providing technical support to customers and using SAP / CRM systems?
Start: ASAP
Duration: Permanent
Location: Working from home until we return to the office in Milton Keynes
Hours of work: 9:00am – 5.30pm Monday to Friday
If you are passionate about technology and have relevant experience in providing technical support to customers – apply now!
Due to recent growth at Teletrac Navman and in internal promotion we have an exciting opportunity within our Milton Keynes office for a Technical Customer Support Agent to join the team!
We are looking for somebody who has technical customer support experience in a B2B environment, who will listen carefully and ask questions to fully understand the query and take ownership to ensure the desired outcome is achieved.
If you have previous customer service / technical support experience gained within a call centre environment, this is great entry role into an agile and growing global organisation with lots of opportunities for personal development and we want to hear from you!
WHAT YOU WILL DO
As a Technical Customer Support Agent, you will bring your passion for customer service and your skill in being able to really listen to the business customer and resolve their technical issues and we will train you on the technology.
Reporting to the Customer Support Team Leader, the hours are Monday to Friday, 09:00 and 17:30 and is based in Milton Keynes. During the current circumstances remote on-boarding and home working is available until we return to the office where you will be based in the future.
To break it down, your responsibilities will include:
* Using your excellent customer service skills, both on the phone and email to effectively resolve queries in a friendly and efficient manner whilst working under pressure.
* Continuously growing your product knowledge; as queries are likely to be technical in nature, to identify whether the issue can be resolved at Tier 1 level or whether it is a more complex query that requires escalation to the relevant teams or departments and liaising with internal teams to find resolutions for customer issues
* Updating and Managing the CRM tool for all customer issues and working within SLA’s – Ticket Resolution Times, Call Handling Times – to achieve team targets relating to retention and growth
* Attending, contributing, and presenting at team meetings and other internal events
ABOUT YOU
At Teletrac Navman, we believe in your potential to make an impact. And we believe in giving you the opportunity, accountability and visibility to do just that.
So if YOU are a Customer Support Agent in a call centre and are skilled in resolving technical customer queries and have a passion for delivering great service with we want to hear from you!
The technical skills we see as critical to succeed in this position:
* Experience in B2B technical customer support within a call centre environment
* IT literate and good knowledge of MS office tools
* Experience of using SAP / CRM systems
The soft skills that will help you:
* Customer Obsessed with the ability to deal with and resolve technical customer issues
* Good telephone manner and a desire to go above and beyond
* Ability to maintain focus and work effectively under pressure
* Ability to learn at speed, and adapt to new process/systems easily
* Desire to learn and progress within the Company
WHAT'S IN IT FOR YOU
You will enjoy:
* Full training to be successful in the role
* Development opportunities with 1:1 coaching/mentoring, online courses, product training, joining project teams and so much more
* Community impact. Volunteering and fundraising activities
* Networking opportunities. Inclusion & Diversity Employee Group and dynamic social communities
* Employee Assistance Program (EAP) and other wellness initiatives
* Networking Opportunities: Inclusion & Diversity Employee Group and social communities
* Access to discounted retailers and healthcare benefits
* 23 days annual leave increasing to 25 days
If you like to have flexibility to bring ideas, build relationships and deliver excellent customer service, join our culture of continuous improvement and help our customers keep the world moving.
All applicants for this position must be authorized to live and work full time in the UK

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