Job Ref: 214915836

Date: 2021-10-15 10:24:32

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Customer Service Sales Administrator

Temp to Perm

£13 per hour/£24,500 per annum (36.25 hour week)

Milton Keynes

Our very successful global client Chemetall are leading suppliers of applied surface treatments. They are part of the BASF Group and operate in over 40 countries worldwide. They are looking for a Customer Service Administrator to join their established team ASAP, this will be on a temporary basis initially.

The role will involve:

Handling all incoming customer queries and questions via emails/phone.
Providing quotations.
Processing orders correctly in a timely manner as per procedures.
Maintaining customer prices when required.
Dealing with customer queries in regard to pricing, orders, stock availability, delivery status.
Ensuring that customers are kept informed about progress of orders, informing customers of any delay.
Working closely with internal departments and Accounts Managers to achieve best outcome for customer orders and requests.
Producing dispatch notes and liaising with freight forwarders.
Referring problematic issues to management.
Resolving customer complaints and issuing debit/credit notes as needed.
Maintaining an accurate Customer Relationship Management (CRM) database by creating and updating client information.
Handling payment transactions over the phone when necessary.
Monitoring, completing the weekly KPI.Immediate Start.

Experience of SAP is a plus however training will be provided.

Previous Sales Admin experience ideally

Pro-active, reliable, self-motivated with strong communication skills willing to contribute to the wider team.

Ability to multi-task.

Experience with Excel

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