Job Ref: 215953919

Date: 2022-03-03 14:08:44

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Our client is a highly successful blue chip professional services company in Milton Keynes; due to continued success they are now looking to recruit a Customer Service Administrator.

The Customer Service Administrator will support the Account Managers to enable the streamlined management of their Accounts and associated content and advise on other services to achieve sales growth targets.

Hybrid Remote Work Option – 3 days in the office and 2 days from home

Essential Duties:

Ensure the timely integration of new content ingestion in co-ordination with Publishers
Manage the Publisher side of targeted promotions, aimed at generating additional content ingestion and/or drive volume.
Maintain up to date and accurate knowledge on the full range of services, to be able to advise publishers appropriately.
Management of systems on behalf of the Publisher and the company, including CMS, CSS etc. to ensure publisher requirements are recorded and actioned accurately.
Liaison with internal teams, both in the UK and US, as necessary, to meet the needs of publisher.
Deal with all publisher queries efficiently and accurately.
Review of production proofs, based on publisher specifications.
Assisting customers with EDI Implementations as appropriate.
Coordinating client reporting as required.
Supporting the drive for sales growth via effective execution of existing orders and advising clients appropriately about products and services.
Attending publisher meetings with Account Managers as appropriate and client training on systems where appropriate.The ideal Customer Service Administrator will have the following Knowledge, Skills, and Abilities:

Customer-centric approach.
Attention to detail.
Additional languages skills would be an advantage.
Good administrative skills, able to prioritise workload and work on own initiative.
IT literate.
Good levels of literacy and numeracy.
Problem-solving and solutions focused.
Positive and constructive approach to working with others.
Flexibility is critical – must be able to adapt to frequent change
Experience of B2B client support.
Proven experience of working in a fast-paced, changing environment.Education and Experience:

Minimum of three years' work experience in a related industry/field.
Level/GSCE level education required.Salary for the Customer Service Administrator

£21,500 per annum

If you are interested in the Customer Service Administrator role, please apply today

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