Job Ref: 215804937

Date: 2022-02-14 10:24:32

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IMMEDIATE START – Customer Service Administrator – £13 per hour

6 months temp (possible temp to perm)

Currently due to COVID – 60% of time working from home (equipment provided)

We are looking for someone who has experience in working in a customer service or internal sales environment (min 2 years experience needed).

Experience of SAP is a plus, however training will be provided.

To be successful in this role you’ll need to be pro-active, reliable, self-motivated with strong communication skills and be willing to contribute to the wider team. Ability to multi-task and be able to use Excel.

A busy and varied role which ranges from responding to enquiries regarding price to aftercare sales queries.

Main Duties:

* Responding to all incoming customer enquiries via telephone and email.

* Providing quotations.

* Processing orders efficiently and accurately.

* Updating system with prices as required.

* Dealing with customer queries regarding pricing, orders, stock availability, delivery status etc.

* Ensuring that customers are kept informed about the progress of their orders and keeping in touch regarding any delays.

* Working closely with internal departments and accounts managers to achieve the best outcome for customer orders and requests.

* Producing despatch notes and liaising with freight forwarders.

* Referring problematic issues to management.

* Resolving customer complaints and issuing debit/credit notes as needed.

* Creating, updating and maintaining the Customer Relationship Management (CRM) database.

* Handling payment transactions over the telephone as necessary.

* Monitoring, completing weekly KPI’s.

Working Monday to Friday 9am until 5pm with 45 mins lunch (36.25 per week). Free Parking. Currently due to COVID employees are working 60% of time from home (laptop provided).

Please be aware this advert will remain open until the role/s has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Quality Personnel acting as an Employment Agency & Business(rated as one of the top 3 Agencies in Milton Keynes)

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