Job Ref: 214800259

Date: 2021-10-01 16:29:45

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Customer Service Administrator
We are recruiting for a friendly, upbeat and professional Customer Service Administrator.
This is a busy and varied role that looks after the front-line customer service function for our business – so a confident, warm and professional approach is required.
You will be order processing, providing information and advice on our products, responding to customer enquiries relating to deliveries and returns.
Working 8.30am – 5.00pm, you will provide first line customer service, which will involve a variety of tasks.
* Liaising with Customers regarding the progress of orders.
* General customer order enquiries and returns.
* Using our in-house systems to record information.
* Processing orders / invoices on the business systems within the agreed timescales.
* Setting up new customer accounts.
* Dealing with delivery issues and liaising with our nominated couriers
* Complaint Handling
* Other duties include general administration, covering the telephones, supporting other departments as required.
Additional Information
* Full training is provided on systems and products
* Salary – up to £22k
* 24 days holiday + public holidays
* Company Sick Pay Scheme
* Pension
* Free refreshments
* On-site parking – due to our location you must have your own transport

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