Job Ref: 214146158

Date: 2021-07-07 12:47:43

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Customer Processing Administrator

Temporary 3 – 6 months

Milton Keynes

£22,000

We are recruiting a Customer Processing Administrator to join a thriving and forward-thinking company based in Milton Keynes. The purpose of this role is to process customer orders in an efficient and accurate manner liaising with customers, external sales team, warehouse, accounts and technical team as needed.

This role is temporary for a period of 3 – 6 months. The main purpose of this opportunity is to support the order processing team with a back log due to stock shortages.

Job responsibilities

* Processing customer orders

* Maintain and adhere to order processing timescales and deadlines

* Handling customers enquiries made via phone, fax and email

* Adhering to customer SLA’s

* Liaising with accounts regarding credit limits, overdue accounts and order from customers

* Dealing with daily enquiries from internal and external customers and updating systems accordingly

* Answering telephone calls and effectively managing several different email accounts

* Providing general admin support to customers, area sales managers and the wider business

* Liaising with carriers to request proof of deliveries, delivery times etc

* Investigating errors or customer complaints to a satisfactory conclusion

* Providing support to sales reps in the form of filing, processing sample requests, quotations, project work and ad hoc administration

* Administering mailshots

* Supporting with effective management of customers including making visits, building relationship, maintaining regular contact and being the first point of contact

* Maintaining and improving business processes within the role, department and wider business

Skills and experience

* Strong communication skills

* Previous order processing experience

* Must have good attention to detail

* SAP knowledge desirable

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