Job Ref: 214479144

Date: 2021-08-20 09:51:32

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Customer Care Support Administrator

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At Bellway we recognise that people are the key to our success and our goal is to provide a rewarding and fulfilling career in line with our values of quality, service and trust. In addition to this we are committed to being a more inclusive employer and invite applications from a variety of backgrounds.

There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Northern Home Counties Division is looking to recruit a Customer Care Support Administrator to join the Division’s Customer Care team.

The Role

This role reports of the Division’s Head of Customer Care.

Principal accountabilities of the role include:

* Maintain and update the relevant Customer Care log/monitor.

* Provide administration support for the Department, such as, handling and responding to all customer correspondence, collate site/sales paperwork, filing etc.

* Assist in the liaising between sub-contractors and the Division to ensure maintenance requests are carried out, check invoices and forward for payment. Arrange contra-charges where necessary.

* Liaise with Buying department regarding order materials as and when required.

* Follow up and audit trail for completion paperwork.

* Send welcome pack / letter following legal completion.

* Liaise with Site Managers to ensure that remedial works are completed within timescales.

* Update weekly reports and distribute to relevant personnel.

* Keep accurate records ensuring files are kept up-to-date.

Experience, Qualifications and Skills

Experience

* Experience of working as an Administrator in a fast paced environment.

* Experience of working within the construction or house building sector is desirable.

Qualifications and Training

* GCSE Maths and English – Grade 4+ (or equivalent)

Skills and Aptitude

* Effective listening skills

* Ability to liaise with internal and external personnel

* Good administration skills

* Able to work to deadlines in a fast paced environment

* Ability to work on own initiative

* Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)

* Committed to diversity and inclusion

The Role and Working Conditions

* Willing to be flexible in respect to day to day duties and hours worked

* Ability to travel to all development sites, including the divisional office

In return we can offer you:

* Competitive salary

* Competitive bonus scheme

* 25 days holiday, plus bank holidays

* Contributory pension scheme

* Life assurance

We reserve the right to close this vacancy if a large volume of applications are received

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