Job Ref: 215148122

Date: 2021-11-12 13:13:19

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Our client is expanding their Customer Care team and is currently recruiting for several exciting Customer Care Specialist – Technical Team roles based in the Milton Keynes office, working within a fun and energetic team.

Within the role you will be part of a business-critical team, delivering high quality customer service to the UK customers.

Position: Customer Care Specialist – Technical Team

Hours: Monday to Friday, 9am to 5.30pm (A mix of working from home and the office)

Salary: £22,000 – £25,000

The job will involve…

Communicating with customers via telephone, email, and web chat.
Helping customers and consumers who have a problem get the quick, easy resolution they need.
Can deliver first-class customer service. Solution driven, able to adapt service approach to tailor to the customers’ needs.
Managing customer expectations, providing education and advice whilst ensuring queries are resolved in a timely manner with a view to reducing repeat contact.
Troubleshooting issues to get to the root cause, fixing them where we can and working with other specialist teams when needed.
Bridging the gap between our development teams and the customer by translating technical resolutions in a way that customers can understand.
Providing customer and consumer feedback to the development teams to further enhance our offering.

Proactively and constructively contributing ideas and challenging team processes where potential improvements have been identified.
The Person will…

·        Great problem solver! You need to be curious about what is happening when things go wrong and seek to get to the bottom of it.
·        Excellent questioning and listening techniques – you will speak to customers and consumers from all backgrounds, and you need to adapt your approach to get the information you need.
·        Able to communicate effectively via different methods and to different audiences.
·        Growth mindset, things change quickly and often, and you need to be able to respond appropriately.
·        Can take ownership of a situation and see it through to the end to get the best possible outcome
Is emotionally intelligent and has genuine empathy for people. Able to understand the customer's perspective and have a natural ability to build a strong rapport and demonstrate empathy while maintaining clear boundaries.
·        Has an eye for detail and strong task/project management skills.
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business

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