Job Ref: 214900022

Date: 2021-10-14 13:29:56

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How would you like to join a company who pride themselves on quality?
A quality team who share the same passion and drive that created this brand over 20 years ago. Quality products, these are products that are created with care and attention to detail and with a determination to make them the best they can be, a product you can be proud of.
How about a company who genuinely care about their customers and put them at the heart of everything they do?

We are currently looking for Customer Service Advisors to join a modern state of the art office in Bletchley, the hub of this luxury brand.
Available shifts:

09:00-13:00 Mon & Thurs-Sun
09:00-13:00 Mon, Tue, Fri-Sun
12:00-21:00 Full Weekend Rotation Mon-Sun
13:00-18:00 Tue-Sat
14:00-23:00 Full Weekend Rotation Mon-Sun
16:00-01:00 Full Weekend Rotation Mon-Sun
17:00-21:00 Tue-Sat
17:00-21:00 Mon-Thu & Sun

Please note all shifts include working alternative weekends.
Day shift runs from 06.00 – 23.00 £10.42ph
Night shift runs from 23.00 – 01.00 £11.50

Day to day duties:
* Answer inbound telephone calls from customers to place orders, manage queries, resolve issues or complaints and update the systems accordingly.
* Respond to customer emails to the necessary standards.
* Make outbound calls to resolve customer issues.
* Take action on various exception reports generated by the order process to ensure a smooth and enjoyable customer shopping experience.
* Perform a variety of administration tasks to support customer service activity such as dealing with returned mail, sending catalogues to first time enquirers and any other reasonable request from a manager.
* Work within the key targets set by the Contact Centre Team Manager.
Key Skills & Experience:
* Previous experience and a proven background in providing excellent front line customer service, ideally 6+ months within a Contact Centre environment.
* An understanding of what makes excellent customer service and a real desire to deliver it and go the extra mile for our customers.
* Excellent communication skills, both written and verbal with a good command of the English language.
* PC literate with good keyboard and internet skills.
* Flexible to working patterns and able to work weekends, both Saturday and Sunday and evenings.

If you want to join us, we'd love to hear from you. Please call Azar on (phone number removed)

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website

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