Job Ref: 214516931

Date: 2021-08-25 18:24:08

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Customer Care Advisor

To start Tuesday 31st

6 month Temp with the potential to go perm.

A really exciting engaging, customer communication role, within a market leading company.

£10 per/hour- £22k per/ annum.

Job Description:

Dealing with an interesting variety of inbound and outbound communications with customers, including calls, emails and live chats.

To be the first line of support for our customers, to Identify customer needs and resolve their queries on first contact.

Champion our exciting products and keep up to date with any developments to our market leading network.

You will be the face of the client and voice of our customer.

Fast paced and dynamic work environment.

Act as an ambassador for our brand.

Qualifications:

Strong customer focus and a positive attitude towards working collaboratively.

Flexible and resilient.

Experience of working in an agile, target driven environment through multiple communication channels (telephony & digital).

Able to travel to and from there head office in Linford Wood – Milton Keynes.

Fast learner who embraces change in a positive manner.

Strong verbal and written communication (as you will be interacting with our customers via chat and telephony systems).

Comfortable with working on multiple systems, such as – Amazon Connect and Salesforce.

Hours:

First 8 weeks in office then working from home opportunities.

Full time role – 40 hours per week, with options to work either 4 or 5 days a week out of 7 (this will include some weekend work).

Shifts range between 7:30am – 9:30pm

Part time role – 20 hours per week, various working patterns available.

Additional Information:

This role is office based at Linford Wood, Milton Keynes.

Internal Career Pathways: After successfully completing probation your salary will increase to 22,250.

Potential to increase salary to 23,500

Free parking.

On-site canteen.

Benefits of working with Hales Group as a temp:

Weekly pay
Paid holiday
Attendance rewards
Mileage paid in form of tax relief
24/7 support line
Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch

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