Job Ref: 215941364

Date: 2022-03-02 15:52:53

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OVERALL OBJECTIVE OF ROLE
The Services Manager is critical to the success and reputation of the Company in the provision of good quality service and administration scheme services. The position has direct responsibility for the administration and service provided to their client base, which may consist of connections and their clients, direct clients and other introducers etc.
The role holder has responsibility and accountability to ensure pension schemes are administered accurately and compliantly, taking responsibility for staff who are supporting the clients.
KEY RESULT AREAS
1. Responsible for ensuring all work is delivered within the services levels laid down and any exceptions to the delivery of these service levels are reported.
2. Work in conjunction with the Manager to implement cost containment initiatives.
3. Identify and address potential risks that may occur in order to limit business liability, and where risks are identified ensure these are documented and reported to the Senior Manager.
4. Responsible for identifying ways in which the pension schemes processes and documented procedures can be streamlined and improved.
5. Maintain and develop good business relationships with internal and external customers/clients and ensure they receive regular and effective communication.
6. Assist and support senior team management in ensuring the whole team meet their objectives.
7. Contribute positively to team meetings ensuring a positive attitude at all times.
8. Ensure all invoicing is up to date for all schemes and ensuring all fees are collected in a timely manner.
9. Contribute to and support projects identified by the Manager as required.
10. Take responsibility for own development, initiate own Personal Development Plan and achievement of Performance Appraisal objectives.
11. Achieve and maintain competence as required by the Company’s Training and Competence Scheme.
COMPETENCIES REQUIRED
Must have experience of previously working in a Supervisory / Team Leading role with ideally financial services knowledge or a corporate background (Pensions experience is not essential)
Excellent project and time-management skills
Good interpersonal and relationship management skills
Highly organised and adaptable to changing priorities
Good presentation and report writing skills
Good telephone manner
Hours of work – Monday to Friday, 9am – 5pm with 1 hour for lunch

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