Job Ref: 214542283

Date: 2021-08-31 13:45:24

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Job Title: Customer Service Agent 

Start Date: 13 September 

Salary £10.22 Per Hour 

Working a selection of shifts:

8-3pm

10-4pm

11-4pm

1pm-6pm

and a vareity of more shifts BUT NOT NIGHT SHIFT

You will work between 30-39 hour week with rotating shifts. 

 Monday – Friday

Twice a month you would be working a Saturday 8-5pm BUT you get a day off in the week

Job Purpose

Working within our incoming customer service call centre, you will be dealing first hand with customers and stores in order to provide excellent customer service and support. Due to the seasonal nature of our business, a flexible approach to working hours is essential.

Responsibilities

·        To ensure that the customer journey is positive and productive for both our customers and the business
·        To respond to customer and store contacts in a polite and professional manner, working within set service level targets
·        To resolve order issues i.e. oversells and rejected orders, keeping the customer fully informed
·        To encourage sales when in contact with customers, offering product advice and related add-ons
·        To liaise with customers, offering the best customer service to ensure that our feedback targets are achieved
·        To offer advice and support to our store network when order or customer service issues are reported
·        To ensure that customer orders are collected successfully from our stores or refunded if no longer required
·        To manage the customer communication between us and our various third party channels
·        To resolve disputes raised on any of our shopping platforms
·        To liaise with our carriers and submit claims for lost packages or late deliveries
·        To be pro-active, offering ideas and suggestions to improve ways of working within the team and wider business

Successfull candidates have previously lived in Chorleywood, Rickmansworth, Chesham, Wycombe, West Wycombe, High Wycombe, Amersham, Beaconsfield, Hyde Heath, Chalfont. 

Candidates that have got previous Customer Service skills and have good IT Skills  This role will be working on multiple areas such as Live Chat, Company Website, Social Media so an ability to multi task is important. Training is given so dont worry. If you like Customer Service then this is the role for you

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