Main Duties and Responsibilities:

Deal with telephone enquiries; answering and directing phone calls in a professional and courteous manner.
Prepare correspondence or communications, when required.
To meet and greet visitors
To support in maintaining office supplies (stationary, kitchen and toilet) for the office and maintain adequate stocks; tasks include ordering new supplies.
To support the business in the continuous improvement in customer service delivery to ensure customer satisfaction.
To regularly check the relevant inboxes and distribute incoming emails accordingly to the relevant team member.
To maintain the CRM to ensure that the data is accurate and kept up to date.
To open, sort and distribute incoming post on a daily basis.
To arrange and attend internal and external meetings as and when required.
To support all team members in operational day-to-day activities when required.In the event of absence to cover the following duties:

Coordinate electronic diaries to ensure smooth and efficient running of the office, the senior managers and board team.
Organising travel and accommodation/preparing travel itineraries
Provide logistical support to meetings held in the boardroom. To include preparation/close of the meeting and conference rooms and assist in arrangements for catering provisions.
Preparing papers for meetings
Planning, organising and managing events
Keeping staff members updated with company announcements and staff movements
To ensure that all office equipment is correctly put away at the end of the day.
Set up and close of the kitchen area at the beginning and end of the day e.g. Open or close blinds, switch on and unload dishwasher and bring milk delivery in on a Monday & Wednesday
To ensure all windows and doors are secure at the end of the dayQualifications

Education to minimum GCSE grade C or equivalent.
Relevant qualifications at Level 2, e.g. Level 2 NVQ in Business Administration or OCR/RSA Level 2 qualifications in word processing, level 2 qualifications in the use of IT/ICT or equivalent.
Qualifications demonstrating Literacy and Numeracy skills at level 2Essential Knowledge and Skills:

Able to organise work and achieve deadlines and to be able to effectively prioritise own workload and meet conflicting demands.
Able to quickly grasp and adapt to new processes and procedures, whilst looking at ways to improve internal processes.
Excellent customer service skills.
To be a team player supporting all functions
To take ownership for own workload, performance and outcomes.
Good IT skills.
Able to communicate well – orally, in writing and in person.
Able to use the telephone with confidence.
Able to use initiative and to be solution driven.
Able to effectively deal with difficult situations involving members of the public and staff.
Have an eye for detail – able to identify errors in paper- based forms and electronic records.
Excellent listening skills.Experience:

General office experience, preferably within a call centre and/or environment where paper-based applications are processed and information entered onto a database.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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