Job Ref: 212739966

Date: 2020-11-12 09:50:39

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Role: Account Administrator

Hours: Full Time

Salary: £17-£18.5k

Location: Milton Keynes

We are delighted to be recruiting for a dynamic new team member for our forward thinking and exciting business in Milton Keynes.

The purpose of this role:

▪ To provide the highest possible level of service across a range of Incentive, Recognition Employee Benefits and Spree prepaid card accounts

▪ Primary point of contact for participant queries via email and hotlines

▪ Complete daily tasks to ensure the smooth operational running of each account, within agreed SLAs and budgets

▪ Be proactive in the continuous improvement of all processes and procedures

Key responsibilities within this role:

▪ Report generation, utilising a range of Microsoft Office packages and highlight any patterns or concerns

to senior team members

▪ Mail merge documents using Microsoft Word

▪ Creating email communications and communication plans using the Dotmailer marketing system

▪ Data uploads using a variety of different systems

▪ Amend entries in Content Management Systems

▪ Ensure detailed work instructions are produced and updated, complying with relevant operating

standards

▪ Support the team with ad hoc tasks as requested

▪ Liaise with internal departments and external suppliers as required

▪ To understand all projects on the accounts that you are responsible for

▪ Ensure all electronic and paper filing is accurate and up to date

▪ Attend client meetings as required

▪ Perform all other duties as reasonably required that are consistent with both training and experience

▪ Support other teams within the Programme Delivery Team as required

▪ Copywriting and proof reading

▪ Assist with reconciliation and debt control including raising invoices and credit notes

▪ Attend client meetings and produce contact reports as required

▪ Support the Account Team with participant queries; covering inboxes, hotlines, voicemails and any ad hoc tasks as required

▪ Perform all other duties as reasonably required that are consistent with both training and experience

▪ Understanding all clients SLA's and making sure all work is performed in line with them

▪ Use of CRM system to record activity and client interactions

The successful candidate will possess the following attributes:

▪ Good working knowledge of the Microsoft Office suite and CRM system

▪ Good problem-solving skills

▪ Confident to highlight issues and suggest ways of improvement

▪ Good attention to detail, particularly with grammar, spelling, tone of voice and finances

▪ Organised and methodical

▪ Ability to work independently

▪ Team player with a positive attitude

▪ Ability to communicate well at all levels

▪ Keen to learn

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