Job Ref: 215694735

Date: 2022-01-31 16:14:29

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Service Charge Officer

Milton Keynes (Kents Hill)

Full time (36.5 hours per week)

Permanent

£29,580 depending on skills and knowledge

Would you thrive in a job that is making a real difference to people’s lives in your region?

Our client is more than just a financially strong Housing Association, they are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for their customers. They provide additional, critical services to support the most vulnerable but they also build shared ownership and outright sales for those who want to get on the property ladder.

Our client is passionate about their communities and they are committed to being a Learning Organisation, developing talent to deliver their service goals and supporting the next generation into a career in Housing.

About the role:

They are currently seeking a Service Charge Officer to manage the service charge schemes, calculating and preparing annual service charge statements, create/manage reserve funds for blocks, as well as dealing with customer queries.

Your main responsibilities will include:

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Managing & maintaining all service charge records levied by the Group, including the relevant lease and initial calculations.

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You’ll be responsible for collating information to help prepare the annual service charge statements for Leaseholders, Tenants and Shared Owners.

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Liaise with development/housing management and maintenance on the setting up of new schemes and service charges.

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Assist with the annual audit of service charges and resolve any queries for external auditors.

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Liaise with the Major Works Department on Section 20 and ensure relevant deductions from reserve funds are posted.

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Review managing agent invoices and carry out appropriate reviews.

What they’re looking for:

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You will have a strong understanding of service charge processes, including setting, monitoring and preparing annual service charge statements.

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Experience of working in a customer facing environment.

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Understanding of reserve funds and Section 20 process would be advantageous.

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You’ll be a confident communicator with the ability to communicate and interact with various stakeholders.

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You’ll have an analytical mind.

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High levels of attention to detail and the ability to maintain clear and accurate records.

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Competent IT user with Advanced Excel knowledge.

What they offer:

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Annual leave 25 days rising to 30 days with length of service

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Generous defined contribution pension scheme – employer contribution up to 10%

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Life assurance (2x salary)

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Generous sick pay

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Free car parking

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Numerous learning and development opportunities including qualifications

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Paid professional subscriptions (max 2 if both relevant to role)

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Agile working

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Medicash counselling (helpline and face to face)

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On-site wellbeing activities including massages

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Free annual flu jabs

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Plus lots more! (see attached benefits list)

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to their customers, great at your job and with a ‘can-do’ attitude, our client wants to hear from you.

NO AGENCIES

Closing date: Monday 14th February

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