Job Ref: 215440703

Date: 2021-12-24 12:24:54

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Our Milton Keynes based client is looking to recruit a Senior Pension Administrator.

1. Key Purpose of Role

To manage the business in accordance with regulatory requirements, agreed Service Levels, Company and Team Objectives.

The position has responsibility for the Administration and Service provided to their client base which may consist of connections and their clients, direct clients and other introducers etc. The job holder has responsibility and accountability to ensure schemes are administered accurately and compliantly.

The job holder will need to build relationships with connections, clients, suppliers and help motivate the department to deliver to the highest of standards always striving to be the best.

2. Dimensions of Role

Training, Processes and Procedures, Debtor management, Reporting, Management accounts, Bank reconciliation and Project management.

Responsible for maintaining service levels, regulatory requirements and client reporting.

Client Relationship Management responsibilities.

Will have responsibilities across the business to assist with projects.

3. Key Accountabilities of Role

Work in conjunction with Head of Operations to implement cost containment initiatives.

Provide support to Head of Operations to enable him/her to lead the operations in accordance with company strategy and objectives.

Manage the work of the operational support team providing feedback on errors in order to minimise recurrence.

Identify and address potential risks that may occur in order to limit business liability, and where risks are identified ensure these are documented and reported to Head of Operations.

Continually improve and enhance management reporting tools in order to regularly and accurately update Head of Operations regarding delivery against target.

4. Clients & Communication

Maintain and develop good business relationships with internal and external customers.

To ensure all requests and work received from clients and IFA’s are processed in line with laid down procedures, within regulatory timeframes and meet Company Service Levels and standards set by Company and Service level Agreements.

Ensure all clients receive regular and effective communication.

5. Training & Competency

Ensure own technical, systems, products and procedural knowledge is maintained.

Comply with documented company policies and procedures and encourage others to do so.

Provide training, development and coaching to team members, including performance management reviews.

To ensure effective implementation of and ongoing adherence to the Training & Competence Scheme including performance management within your team.

Maintain a Quality Assurance process that ensures work is administered to the required standards and individual training needs are identified.

6. Skills / Experience / Personal Qualities

Proficient in the use of Microsoft Office.
Skilled and experienced project manager.
Customer awareness knowledge – Aware of the regulatory requirements affecting the Pension's business with a thorough understanding of the processes carried out by the team and the underlying principles.
Professional Industry Qualification preferred.

Hours of work, Monday to Friday, 9am – 5pm with 1 hour for lunch

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