Job Ref: 213380986

Date: 2021-03-17 14:36:44

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Rents and Service Charge Assistant Manager

Kents Hill, Milton Keynes

Full Time

Permanent

£43,000

Would you thrive in a job that is making a real difference to people’s lives in your region?

Our client is more than just a financially strong Housing Association, they are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for their customers. They provide additional, critical services to support the most vulnerable but also build shared ownership and outright sales for those who want to get on the property ladder.

About the role:

They are currently seeking a Rents and Service Charge Assistant Manager to join the team. The main purpose of this role is to manage and progress the rents and service charges teams, dealing with the completion of annual rents / service charge reviews, new years charge increases, ensuring all compliance legislation is adhered to. You’ll also investigate and implement a service charge / reserve fund system and ensure efficient processes throughout the team. Your main responsibilities will include:

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Managing the day to day delivery of the Service Charge Team, ensuring all service charges levied by the group adhere to relevant lease agreements

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Overseeing the collection of the information required to prepare the annual service charge statements for all tenure types, ensuring that all costs are fair and reasonable

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Managing the annual service charge statements review

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Liaising with development / housing management and maintenance on the setting up of new schemes and service charges

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Managing the handover process of service charges from the Development Team, ensuring that all information entered onto the housing system is accurate

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Managing the calculation of reserve funds for all blocks

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Overseeing the monthly calculation of reserved funds and ensuring reconciliation to the balance sheet

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Reviewing all Major Works Section 20 and confirming relevant deductions from reserve funds are posted and reconciled

What they’re looking for:

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Ideally an Accounting Technician Qualification or equivalent

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Experience of rent review / setting and service charge processes including setting, monitoring and reviewing

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Understanding of reserve funds and Section 20 process

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Good all round knowledge of accounts eg budgetary process and preparation

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Understanding of rent compliance

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Experience of implementing new systems and improving processes

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Experience of managing staff, completing check-ins and development plans

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Advanced excel knowledge (pivot tables, vlookups, formulas)

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Excellent organisational skills

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Ability to work to deadlines and maintain clear and accurate records

What they offer:

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Annual leave up to 30 days

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Generous defined contribution pension scheme – employer contribution up to 10%

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Life assurance (2x salary)

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Generous sick pay

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Free car parking

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Numerous learning and development opportunities including qualifications

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Paid professional subscriptions (max 2 if both relevant to role)

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Flexitime

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Medicash counselling (helpline and face to face)

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On-site wellbeing activities including Massages,

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Free annual flu jabs

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Plus lots more!

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to customers, great at your job and with a ‘can-do’ attitude, they want to hear from you.

You are just one click away from starting your journey…

Our client is committed to implementing our Equality, Diversity and Customer Care Policy and proactive about safeguarding vulnerable adults and children

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