Job Ref: 215714560

Date: 2022-02-02 12:05:11

Apply Now

Join our community.

At Santander we're driven by our purpose – to help people and businesses prosper. We help our customers at the moments that matter most and champion businesses to help them to grow sustainably. That's why we're building a community to be a digital bank with a human touch and deliver an outstanding customer experience living our values of Simple, Personal and Fair. This is a great opportunity to work in a dynamic Shift based environment to help drive us towards the goal of a digitally enabled Bank. By managing key events appropriately and efficiently in line with the Service framework, you will be very much involved in ensuring that key SLA's for Service are being met whilst we continue transforming to a Digital bank.

The difference you will make.

Managing the full Event end to end process for technology and Service focused triggers following agreed processes. Promoting and developing your own skills to help deliver centre of excellence for any Services as they are embedded across IT.

Collaborating with all departments from across the Bank, to ensure we deliver the best Service possible, as Operationally we are the Central Hub and have key relationships with Change and Incident teams.

Recognising and understanding where all risks are in your own area, ensuring all relevant controls are followed. Managing risks by doing the right thing for the customer by adhering to code of conduct consistently.

Analysing and deliver key Service Metrics from the tools available as well as enhancing views to the multitude of different Services we Deliver as a Bank, this may be to show growth or highlight potential issues.

What you will bring.

Analytical knowledge

Dynamic thinking

Cloud Computing

Understanding of Logical Flows. (Infrastructure /Application)

ITIL awareness – Incident and Change disciplines specifically

Basic WIN/Linux OS Operating skills

It would also be nice for you to have.

Dynatrace extensive knowledge and use

ServiceNow extensive knowledge and use

DevOps experience

Agile Fundamentals – including understand of IaaS, PaaS, microservices, docker and continuous deployment lifecycle. ALM

What our people say.

Starting in Monitoring Operations team 10 years ago as a trainee operator, the role has provided me with a centralised understanding of a wide range of IT & Business functions within Santander and allowed me to progress into the Shift Management team. The roles provide great networking opportunities with all support teams and fantastic scope to learn and progress within the bank. Working part of 24/7 shifts, you are never alone to face pressure and always have great colleagues to support you through any major incident. Aaron – Shift Management team

What else you need to know.

Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible. This role is shift based role in a department that continues to evolve. Shift allowance of 33% in addition to basic salary. Shift Pattern is on a 4-week cycle, shifts are 07:30 – 20:00 Days and 19:30 – 08:00 nights. Shifts are 2 x days and 2 x nights then 4 off then repeating. This role is currently Home based until corona virus restrictions are lifted at which point this will be office based in Milton Keynes. This is a Permanent position. At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework – to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

How we'll reward you.

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Competitive salary

Shift allowance

Annual bonus scheme

Generous pension scheme

Private medical insurance

24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays and much more

Minimum of 26 days holiday per year in addition to public bank holidays and you can buy or sell up to 5 days holiday per year with our 'Flexi Holidays' scheme.

You'll get 5 paid 'Selfie Days' per year (4 days for your personal development and 1 day to support the community)

Benefits supporting you and your family, such as Childcare vouchers, voluntary Life assurance and Critical illness

Voluntary healthcare benefits at discounted rates such as Private medical insurance for your family and Dental insurance

Access to onsite gyms and discounted gym memberships

Excellent employee recognition schemes, be recognised for demonstrating great behaviours

Share in Santander's success by investing in our Sharesave and Partnership shares plans

Support your favourite causes through charitable giving and our community partnerships

What to do next:-

If this sounds like a role you're interested in, then please apply

Apply Now