Job Ref: 213505577

Date: 2021-04-08 15:03:53

Apply Now

We are excited to be recruiting for an experienced Mortgage Administrator to join a professional, friendly and dynamic team.

As a Mortgage Administrator, you will be an integral part of the team.  You will be dealing with email queries from a variety of stakeholders and clients.  In order to be successful in this role, you will ensure all administration duties are performed to a high level of accuracy whilst maintaining high standards and quality.  The ideal candidate will have a passion for delivering exceptional customer service and becoming part of the customer's journey.  You will be responsible for making appropriate decisions in line with criteria and most importantly, ensuring the administration function runs smoothly to ensure the team are able to work at full potential.  

What you will be doing

First point of contact for, and ownership of, a variety of calls and email queries into the business from customers, brokers and third parties.
Provide accurate information in response to what can be complex queries and enquiries, liaising as needed with appropriate colleagues.
Accurate data input on various systems, sorting and distribution of daily post, distribution of mortgage offers, archiving completed cases.
Update and maintain broker pipeline.
Coordinate and upload lender requirements to complete underwriting process.
Review and manage document checklists to ensure all paperwork is received and compliant for regulatory checks.
Provide regular feedback to clients on the status of their mortgage application.
What we're looking for

Extensive experience of working within an administrative role in an office environment.
High organisation skills, with the ability to prioritise and multitask workload.
Outstanding customer service and telephone manner.
Excellent attention to detail when inputting data.
IT Literate (Word / Excel / Outlook / In-house systems)

Apply Now