Job Ref: 215880279

Date: 2022-02-23 10:22:10

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Our Market Leading Client is looking for an addition to their growing team!

GENERAL INSURANCE ADVISOR

HOURS OF WORK:      

08:45 – 17:30 – Monday to Friday

09:00 to 12:00 on Alternate Saturdays

PURPOSE OF THE ROLE       

To work within our office responding to customer enquiries regarding existing policies in an appropriate manner.

To administer renewals within service standards.

To issue documentation within service standards.

To support the firm’s goals by demonstrating excellent customer service skills.

KNOWLEDGE & EXPERIENCE

Educated to GCSE standard including Maths and English.

Has undertaken (or is willing to undertake) relevant customer service and insurance training.

Good keyboard skills and knowledge of Microsoft Office, email and internet.

SKILLS REQUIRED

Excellent telephone manner, customer service skills and the ability to work under pressure.

Effective communication skills.

Ability to gather and analyse information from the customer.

Ability to identify and match the products available with customer requirements.

Ability to identify and respond appropriately to an individual customer’s level of understanding.

Ability to persuade and influence others.

EXPECTED BEHAVIOURS

Act in an honest and open manner at all times with both the customer and the firm in all matters.

Have a customer focused approach.

Ensure that business transactions are conducted in a way that is clear and straightforward.

Act with integrity by demonstrating fairness and impartiality.

Actively seek feedback from customers and report such feedback to the appropriate member of staff.

ACCOUNTABILITIES / RESPONSIBILITIES

To take initial calls from customers regarding mid-term adjustments and existing policy renewals, working within the guidelines provided at all times.

To process and resolve customer requests in a polite and efficient manner.

To comply at all times with the requirements of the firm’s own procedures, the Financial Services and Markets Act 2000 and FCA regulations.

To be aware of, and to follow at all times, the firm’s policy on Treating Customers Fairly.

To be aware of, and to follow at all times, the firm’s standards of ethical behaviour.

To maintain professional competence by complying at all times with the Training and Competence procedures of the firm.

To maintain customer records accurately and securely, in accordance with firm’s own record keeping requirements and following data protection rules.

To support the department in administration duties and complete all supporting documentation in a timely, accurate and compliant manner.

Notify policy underwriters of any adjustments, calculate any premium changes and arrange remittance of premium refunds.

To undertake all other duties as reasonably required and directed.

SPECIFIC KEY TASKS & TARGETS

To be specified as appropriate, in advance for each Performance Review Period.

SALARY

Dependent on experience

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