Job Ref: 215580122

Date: 2022-01-17 11:58:33

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Our clients small but busy office is looking for two General Insurance Advisors to join their team to respond to customer enquiries regarding existing policies
These roles would suit either someone looking to start their office career – full training will be given – or those experienced within the insurance industry.

ACCOUNTABILITIES / RESPONSIBILITIES
To take initial calls from customers regarding mid-term adjustments and existing policy renewals, working within the guidelines provided at all times.
To process and resolve customer requests in a polite and efficient manner.
To comply at all times with the requirements of the firm’s own procedures, the Financial Services and Markets Act 2000 and FCA regulations.
To be aware of, and to follow at all times, the firm’s standards of ethical behaviour.
To maintain professional competence by complying at all times with the Training and Competence procedures of the firm.
To maintain customer records accurately and securely, in accordance with firm’s own record keeping requirements and following data protection rules.
To support the department in administration duties and complete all supporting documentation in a timely, accurate and compliant manner.
Notify policy underwriters of any adjustments, calculate any premium changes and arrange remittance of premium refunds.

SKILLS REQUIRED
Excellent telephone manner, customer service skills and the ability to work under pressure.
Effective communication skills.
Ability to gather and analyse information from the customer.
Ability to identify and match the products available with customer requirements.
Ability to identify and respond appropriately to an individual customer’s level of understanding.
Ability to persuade and influence others.

KNOWLEDGE & EXPERIENCE
Educated to GCSE standard including Maths and English.
Has undertaken (or is willing to undertake) relevant customer service and insurance training.
Good keyboard skills and knowledge of Microsoft Office, email and internet.

HOURS OF WORK:
08:45 – 17:30 – Monday to Friday
09:00 to 12:00 on Alternate Saturdays

A fundamental part of our service is that you will be required to provide evidence of your right to work in the UK documents

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