Job Ref: 213837290

Date: 2021-05-26 10:53:21

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Data Quality & Campaign Coordinator

Location: Milton Keynes

Salary: £30,000 to £32,000 + Company Success Scheme + Excellent Benefits Package

Working hours: Monday to Friday 08:45 to 17:00

Due to our continued success as one of the country’s leading suppliers of heavy commercial vehicles we have a new and exciting opportunity for a [Insert Job Title] to join the team based at our Milton Keynes office.

At Scania we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.

Reporting to CRM and Data Quality Manager the role will involve reviewing and identifying data quality issues such as duplicate records, data corruption, etc. within Autoline and CRM systems. Once these records have been identified, part of this role would include looking at training needs from reoccurring errors caused by users, and then ensuring we have training and coaching in place and follow up with users to ensure they know how to correct the error.

As part of RSM we need to ensure that all activities are reported consistently and that for each campaign we ensure the sales teams involved know how to fill CRM in correctly to ensure that all activity in CRM can be reported internally for campaign tracking and externally for reports for Europe. This would involve data in CRM and then how this follows through in BI, so we can report contacts/visits through to sales by customers, to allow complete tracking of campaigns.

Training for new employees in sales roles and sales back office roles will be part of this role to ensure all new employees get the same level of training and understand the importance of getting customer data correct first time.

Essential Duties and Job Responsibilities

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post

Creating and documenting new processes as needed
Training – using various techniques, face to face, online, on the job
Investigate the backlog of identified potential duplicate records, and merge as appropriate, ensuring data is not corrupted, and links to records on other systems are updated accordingly
As part of the investigation work, assist with root cause analysis to identify any training issues or common factors which could be fixed to prevent duplicates records being created in future
Investigate the backlog of identified data quality issues which have arisen between records which are linked across core systems and correct data anomalies as appropriate. This may involve liaising with record owners across the organisation
Proven experience of working in a similar data quality role, investigating, and correcting issues
Working with SCRM and Insight team to ensure all processes are understood and followed, working with BI & Data team to ensure automation of error reporting where possible. Working alongside the Marketing and Contact Centre team to ensure all campaigns are recorded correctly.

Candidate Requirements

Education and/or Experience

Experience of working within an office / administrative environment
Experience with databases, data extraction and reporting
Experience of training users on systems and processes
Understanding of marketing campaign process

Knowledge, Skills and Abilities

Computer literate and proficient in Microsoft Office 365 especially Excel
Good keyboard skills, accurate data entry and attention to detail are necessary
Excellent organisational skills and ability to handle a varied workload
Good interpersonal, verbal and written communication skills
Positive and pro-active attitude
Knowledge of Autoline and Microsoft Dynamics CRM essential
Ability to train and coach on new processes
Able to create BI reports

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package.

Excellent benefits package including pension scheme, complementary life insurance, financial incentive schemes, discounts on major retail outlets including groceries. For a full breakdown of benefits; please visit our website and follow the careers link.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; Customer First, Respect For The Individual, Determination, Integrity, Team Spirit and Quality in all we do.

If you feel you have the skills and expertise for this challenging role, then please apply today.

Scania (Great Britain) Ltd is an equal opportunities employer.

**Strictly no Recruitment Agencies

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