Job Ref: 212638825

Date: 2020-10-22 16:50:53

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Customer Service Representative – APPLY NOW!

Starting salary £20,467

Full time & permanent contract / 40 hours per week

5 days out of 7 – Monday to Sunday between the hours of 6am – 11pm

4-week training programme fully paid!

Responsibilities

Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.

Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.

Analyse customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.

Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients

Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution

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