Job Ref: 214759623

Date: 2021-09-28 10:54:53

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Are you looking for an opportunity to represent an established Contact Centre in Milton Keynes. If so, then please read the information provided below. Interaction Recruitment are supporting our client based in Binley with the expansion of their Inbound Customer Service team working on a full-time basis.

Basics

Contact Centre Advisor – Inbound Banking

Full Time – 40 hours per week.

£21,091 per annum

Shifts between the hours of 8am – 8pm (8-hour shift)

Must be flexible to work 5 days out of 7 between Monday – Sunday

Rota provided in advance of 4 weeks!

Training provided (Must have no holidays or appointments within first initial 6-weeks)

Free on-site parking

Permanent and secure!

Responsibilities
Providing assistance with balance requests, password set up and all general customer requests for information concerning the product 
Dealing with all complaints in accordance with the internal complaints procedure 
Logging any resolved complaints or escalating and unresolved complaints 

Escalating any potential problems and feedback from customers to the management team 
Resolution of non-technical queries 

Requirements

Minimum of 1-year strong customer service experience.

Contact Centre or strong background within customer service.

Financial experience is valued but not a necessity.

Consistency within previous roles – No job hopping.

Computer literate.

Must be able to work with no studying commitments unless studies are worked around your rota (Open University)

APPLY NOW!!!

INDCCP

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