Job Ref: 212455494

Date: 2020-09-17 11:34:29

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CONTRACT OPERATIONS ADMINISTRATOR

MILTON KEYNES

FULL TIME

£18-£22K PER ANNUM + COMPANY INCENTIVE SCHEME (BONUS SCHEME SUSPENDED FOR 2020)

Based at our Milton Keynes office, reporting to the Contracts Administration Manager the role is to support the Contracted Services department through the administration of HGV lease and maintenance contracts.  The Contract Operations Administrator will be expected to deliver outstanding customer service to internal customers by way of exceptional communication.

DUTIES & TASKS

Day to day office administration duties such as filing, post, photocopying and data entry.
Dealing with incoming telephone calls in a polite and professional manner and redirect them accordingly. Monitoring incoming tyre damage files and forwarding them to the relevant parties.
Requesting purchase order numbers from customers and following up on any outstanding requests
Assisting customers with any queries or challenges in relation to tyre damage.
Handling and tracking of vehicle maintenance and registration documents.
Preparing correct documentation for road fund licensing.
Will require regular visits to the Post Office in order to tax the vehicles.
Ensuring tax details are loaded onto our fleet system.
Monitoring contracts that are due to expire and ensuring that the relevant parties are informed.
Receiving of penalty charge notices and making representations where appropriate.
Compiling monthly reports to be distributed to external suppliers.

EXPERIENCE / SKILLS

Good administration skills
Computer literate
Excellent telephone manner
Excellent organisational skills
Excellent interpersonal and verbal & written communication skills
Good attention to detail
Ability to work as part of a team
Ability to work to prioritise workload and meet deadlines
Ability to multi-task
Ability to work calmly in an environment that can be pressured
Ability to identify areas for improvement and implement new processes
Must have access to a car with a clean driving license (essential)
Must be willing to learn technical details of vehicle ancillary equipment
Good working knowledge of Microsoft systems (Word, Excel, PowerPoint, Outlook)•Previous experience within the automotive industry (desirable)•Previous experience with fleet vehicle taxing (desirable)
Previous experience with CDK Autoline (desirable)

SCANIA CORE VALUES

CUSTOMER FIRST               

RESPECT FOR THE INDIVIDUAL                     

ELIMINATION OF WASTE 

DETERMINATION                                 

INTEGRITY                                                         

TEAM SPIRIT

HOW TO APPLY        

If you wish to be considered for this opportunity, please apply online with a covering letter outlining why you feel you can make a positive contribution to the role, having first discussed this with your line manager. 

CLOSING DATE: 14TH AUGUST 2020

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