Job Ref: 215939189

Date: 2022-03-02 14:04:50

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Our client ha vacancy for a Claims Handler to progress a portfolio of Personal Injury and Property Damage claims to an effective and satisfactory conclusion for customers. You will provide an excellent customer experience, while dealing with customers in a helpful, proactive and professional manner.

This role is offered as a 6 month fixed term contract and is a hybrid of remote and office based work.

The Role

* Manage the claims process from end to end, treating customers fairly

* Collaborate and maintain effective working relationships with the wider team

* Make timely and effective decisions on ID, liability and Quantum to ensure business targets are met

* Analyse evidence to make informed decisions in support of lifecycles

* Plan and prioritise own workload, in line with changing requirements

* To be outcomes focused in delivering the best result for claimants and insurer

* Contribute in creating and maintaining a high performing culture

* Act as a role model for our principles: Think Big; Inspire and Customer First

* Work in conjunction with company policies and procedures

* Ensure that all data protection requirements are complied with

The Person

Previous experience of handling personal injury motor claims

A good knowledge and understanding of motor insurance and claims principles in general

Experience of working in a customer focused role

Attention to detail, with high levels of accuracy

Taking initiative and deriving solutions

Excellent listening and questioning skills, with the ability to extract detailed and relevant information

Excellent written and oral communication skills

Computer skills, including experience of using MS Office

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available

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