Job Ref: 215358640

Date: 2021-12-10 09:34:11

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Join our community.

At Santander we're driven by our purpose – to help people and businesses prosper. We help our customers at the moments that matter most and champion businesses to help them to grow sustainably. That's why we're building a community to be a digital bank with a human touch and deliver an outstanding customer experience living our values of Simple, Personal and Fair.

Financial Crime often funds much darker criminal activities. As we transform our financial crime centre of excellence, we are looking for Financial Crime Remediation Relationship Officers who will support our mission to detect, deter and disrupt financial crime activities. That's where you come in.

As part of the Manual Outreach team, you will be supporting the front office as part of the manual customer outreach process within Corporate Remediation. You'll respond to queries in relation to financial crime KYC, direct engagement with customers, working alongside our service partner and ensuring that all requests are managed in a timely manner. You'll be at the heart of the action.

The difference you will make.

Producing Request for Information templates from reviewing the customer Portal.
Liaising directly with the Front office to ensure swift completion by the client of the requested information.
Engaging directly with the Front office and managing any queries they may have through various communication channels.
Supporting the partial or non-responder process by communicating the front Office to remind them to provide the necessary documentation as part of the agreed process.
Working alongside the Line 1 Remediation team to support the consequence management process.
Assisting with raising internal reports where a potential FC concern, sanctions exposure, PEP match or suspicious activity has been identified following the agreed internal escalation and review procedure.What you will bring.

We are looking for people who can help shape, influence and transform the bank's capabilities, ensuring we continue to disrupt financial crimes, and support and enable the right outcomes for our customers.

Proven relationship management experience, with the ability to contact our customers both verbally and in writing.
Prior exposure of KYC/CDD and EDD.It would also be nice for you to have.

Experience of working in the financial services industry with knowledge of corporate banking products and services.
Excellent verbal, written and interpersonal communication skills required, comfortable presenting to senior stakeholders.What our people say.

Financial Crime has a devastating impact on our communities through its association to illegal drugs, human trafficking and terrorism. Criminals will always look for new ways to evade our systems and controls so we must look to constantly evolve to address new threats that's why our mission is to Deter, Detect and Disrupt Financial Crimes, ensuring that we protect our clients, our communities, our shareholders and the firm. Financial crime is a top priority risk for our bank.

What else you need to know.

Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework – to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

How we'll reward you.

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.

Receive a £500 annual cash allowance to spend on our great range of benefits.
Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
27 days' holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments
Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
24/7 access to an online employee discount platform
Share in Santander's success by investing in our Sharesave and Partnership shares plans
Support your favourite causes through charitable giving and our community partnershipsFor more information about our wide range of benefits and family friend policies visit our website

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