Job Ref: 214071183

Date: 2021-06-28 11:12:35

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Account Executive Support
Hours – fulltime
Location – Milton Keynes
£9.50We are currently partnering with a fantastic organisation based in Milton Keynes, our client is looking for great account support individuals to join their vibrant team.

This is a great opportunity for anyone who possess fantastic admin skills who is available immediately and enjoys administrator role.

Duties:

To proactively work with the Account Management team within the Client Programmes division to provide a robust support for the coordination and administration of our existing client accounts.
Support for several Account Managers, creating and adapting Posters, requesting invoices, providing MI reports, managing starters and leavers data, employee and client queries, programme documentation and set up activity (the end responsibility of these activities lie with the Account Manager), requesting cancellations of cycle contracts and other Adhoc requests as agreed with the Account Director.
To be fully able to support salary sacrifice schemes for all available programmes and manage these through the salary sacrifice portal.
To maintain accurate and timely records in appropriate CRM systems, databases, and formats.
Compile all relevant reports and paperwork as required by the Head of Client Programmes or your line manager.
Deal with all relevant communication whether written, oral, electronic, or telephonic to always ensure the highest levels of service. To liaise directly with the account coordinator on each scheme they are responsible for.
Work closely with systems, print and design to proactively deliver timely and cost-effective solutions for clients when necessary, and ensure the account coordinator and the administration team is fully briefed on timescales and expectations for each account.
To consistently achieve the highest service standards to ensure maximum retention through client satisfaction.
To fully understand the Employee Benefits products and service, and the processes behind each product.
To answer queries from clients in a full and timely manner.
Understand Reward and Recognition
To ensure all clients sites are tested when required before they go live with the client.
To understand and comply with Sodexo's policies and procedures on Health and Safety at work.
Understand and comply with Sodexo's policies on information security and the use of computers.
To ensure compliance with all ISO27001 operating standards that impact upon your own and your team's work.
To perform any other duties as required, consistent with training and experience.
To work closely with the wider Sodexo team. Key day-to-day stakeholders include (but are not limited to) Marketing, Operations, Finance, Intermediaries Director and Manager, Account Management team and Client Services team.The candidate

Previous experience in admin work
Good communication by telephone and written
Attention to detail
Ability to multitask
Team player
Punctual
Friendly
Listening skills
Ability to work under pressure
Graduate calibre.
Employee benefits industry experience preferably
Exceptional communication and people skills, with ability to engage effectively with clients and colleagues of all levels
Proficient in the operation of IT solutions. To include: spreadsheets, word processing, CRM systems, project management tools, and related products.Shifts:

Monday- Friday (8:30am-4:30m)Pay Rate:

£9.50

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