Job Ref: 215129341

Date: 2021-11-10 17:02:20

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Accident & Healthcare Claims Handler
Location: Milton Keynes
Hours: 09:00 – 17:00
Salary: £17.5 – £20K

The Role
To deal with a portfolio of claims, handling queries from policy holders, including problem solving.
Reviewing cases and workflow in a proactive manner and taking action to move claim forward, referring where necessary.
Dealing with and liaising with policy holders and the client.
Ensure work prioritised effectively.
Awareness of and compliance with service criteria throughout work.
Ensure personal targets are met.
Provide administration cover within the unit when and as required
Responsible for own personal and professional development and advancement.
Perform ad-hoc tasks as required and directed from the Team Manager including meeting preparation, maintaining spreadsheets and basic system reporting.
In addition to the above, the jobholder will be required to carry out any other function or task that may be expected from them or assigned to them from time to time, within their span of knowledge and ability.

Required Skills
Strong administrative experience
Customer focused – providing the best service to our customers
Quality focused role – providing quality, value-added – reports and correspondence on time and accurate.
Team focused – working with colleagues throughout the business to achieve a common goal.
Reactive – responding to daily caseloads as dictated by customer requirements.
Proactive – helping to enhance customer service, quality and ensure targets are met.
Competent use of technology
A positive attitude and a proactive approach to solving problems
Able to co-ordinate a variety of actions concurrently
Excellent organisational skills
Team player
A level of flexibility
Ability to work on own initiative
Ability to communicate well over the telephone
Ability to demonstrate attention to detail and accuracy
Ability to work as an individual and as part of a team
Excellent customer service and communication skills
A positive attitude and a proactive approach to solving problems
Able to co-ordinate a variety of actions concurrently
To apply please call Laura on (phone number removed) or email your CV to (url removed)

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