Job Ref: 213286200

Date: 2021-03-03 14:05:01

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Could you be the person to help us build our future success?

Who we are:

We are a full-fibre broadband provider with £250m of investment. We are rolling out a 10Gbps FTTP networks and have a plan to cover a total of 250,000 premises bringing truly exceptional connectivity services to homes and businesses in the South of England. We want to improve lifestyles and enhance communities by instantly connecting people and businesses beyond today’s broadband.

Who you are:

We are looking for forward thinking, enthusiastic individuals to join our team. You will be keen to learn, adaptable and excited to be part of our fast growing organisation.

What we offer:

* 25 days paid holiday.

* Pension

* Private medical

* Life insurance

* Cycle to work scheme.

* Health Screening

* LTIP

Responsibilities:

To provide a customer-focused 1st line support function to our customers within a growing and forward-thinking Full-Fibre Internet Service Provider. We are looking for a Customer Care Advisor who can work autonomously and exercise excellent judgement at all times. You will be someone who can answer customer queries via telephone, email, or chat. Doing it all with enthusiasm because you want to give excellent customer service.

On a day-to-day basis, you will deliver our industry-leading Customer Care experience, ensuring that customers facing a variety of situations are all treated with the same high level of service and understanding. We have excellent products that we, and our customers, are incredibly excited about.

We support our customers 7 days a week and your shift patterns will be Rota-based provided at least 2 weeks in advance. This would typically include 4 weekdays and either a Saturday or Sunday.

The weekday early shift would cover the hours of 8am – 4.30pm. The late shift covers 11.30am-8pm. During the weekends we operate a single shift from our brand new high-tech Marlow store covering the hours of 9am-5pm.

Our Customer Care Advisors are curious investigators, technical problem solvers, and good listeners that are comfortable using a variety of technologies to resolve customer questions.

Requirements:

* A customer focused approach.

* Good written and verbal communication skill.

* Demonstrates a high level of ownership and accountability.

* Ability to work to tight deadlines and targets.

* Problem-solving skills to understand the root cause of issues and resolution.

* Must be able to demonstrate technical competence and confidence.

* Minimum of an FTTC connection with internet speeds of 20Mbps download and 5Mbps upload

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