Job Ref: 213966199

Date: 2021-06-14 09:43:11

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Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes. We are an essential service and have operated throughout the Covid19 pandemic. 

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing:
Every year, we carry out over 500,000 tests on samples of water that we routinely collect from our treatment works, reservoirs, and randomly selected customer properties, to ensure your drinking water is of the highest quality. As a Water Quality Technician, you’ll be the person responsible for collecting these water quality samples.
Some of the duties you will carry out are:
Collecting samples from works, reservoirs, and customer addresses; will involve some cold calling.
Frequent driving to customer property, sites and reservoirs as required.
Managing the maintenance of sampling records and sampling equipment to UKAS and DWI standards.
Planning your workload and deliver a monitoring program.
Liaising with the Technical Scheduling team, CSWQ group and Process Team for technical data and Regulatory and Performance team for all reactive work.
Keeping accurate daily records of all samples taken.
Investigating possible supply issues.
Effectively planning of routes and collection programs.
Arranging appointments with customers and sample customer complaints.
Taking part in events as part of an out of hour’s roster.We’re looking for you to:

Take Ownership of customer queries, being curious to fully understand the query and identify the best solution to resolve it the first time
Have excellent communication and interpersonal skills, to clearly interact with our customers
Deliver exceptional customer service through an enthusiastic and positive approach, taking accountability for your role while working accurately and flexibly within a busy team
Plan your day through finding routes to customer/business properties and understanding how busy the roads maybeWhat’s in it for you?
This is a unique role within the company, allowing you to have complete control over your day to day work. You will be visiting customers directly at their homes and taking water samples ensuring the standard of drinking water the company provides is always to the best standards possible. You really will be working on the front line and be the face of the business.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.

You can find out more in our working for us section of our website

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