Job Ref: 214697360

Date: 2021-09-20 11:03:21

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Working for a global pharmaceutical company you will be responsible for processing customer orders and enquiries for B2B customers across all Business Units. As part of your role, you will be focused on delivering a consistent exemplary customer experience.

As part of the Customer Service team your passion for providing customer insights and looking for better, more efficient ways to serve the customer will help ensure Customer Service is making business easy.

This is a 12 month maternity cover initially based in Marlow, moving to Maidenhead in the new year.

Please note this role is 5 days a week office based.

Salary £30,000 to start ASAP.

Duties:

* Work as part of a multi-disciplinary team, ensuring all orders from the customers / sales force received via telephone, fax, email, post, Electronic Data Interchange (EDI) and portal are processed in the system accurately and promptly upon receipt

* Administer all transactions using SAP and SharePoint

* Ensure that all customer enquiries and exceptions (order queries, stock situation, shipment details, invoices and invoice queries) are managed satisfactorily and In line with our service level agreements

* Process all customer returns/adjustments in accordance with Company policy

* Process invoice enquiries and credits provide copy invoicing when requested

* Ensure open order, and non-delivery notifications are followed up daily

* Process stock movements, for example, returns, scrappage, ensuring serial number and batch control accuracy/status at all times

* Liaise with the Sales teams on a regular basis regarding order status, customer account amendments, general customer enquiries and training requests

* Maintain regular contact with the warehouse and logistics to co-ordinate deliveries, follow up on exceptions and returns

* Liaise with the local office (in terms of tenders, pricing or validation of new customers

* Ensure effective communication with Finance to prevent delays in release of orders due to account payment queries

Experience required:

* At least one year of experience in Customer Service or sales/account management

* Minimum A level standard or equivalent

* Minimum GSCE Grade C or above in Maths and English

* Experience with ERP preferably SAP, Contact Centre systems, Ecommerce experience

* Experience with MS Office Word and Excel

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