Job Ref: 212664428

Date: 2020-10-28 16:22:50

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Internal IT Team Lead

CIPHR are a rapidly expanding, innovative, UK based tech company who provide online (SaaS) HR, Payroll and Learning Management systems and solutions to help organisations attract, engage, manage and retain their workforce more effectively.

About the role:

Our business is growing and we need to enhance our team with an Internal IT Team Leader to join our current team of two.

Reporting to the Head of Technical Operations, you will have a great understanding of best practice and technologies to enhance our internal IT proposition, constantly be challenging the existing hardware/software technology being used within the organisation to ensure CIPHR remains capable and is able to adapt to changes in the industry and how we deliver our service.

Accountabilities:

Ensuring the team is keeping to SLA's and KPI's
Drive continuous improvement within internal IT, reviewing and streamlining processes
You should be constantly reviewing new technological solutions as to their appropriateness to solve new and existing business problems
Be a key point for escalations with tickets/cases
Maintain a consistent flow of business information about internal IT team to the Head of Technical OperationsAbout You:

Have a pro-active approach to work, a self-starter
Always be keen to take hands-on approach to leading the team and set examples of how the work should be done
Able to deliver a high level of customer service in both written and verbal communication
Has experience of the implementation and administration of:
Microsoft 365 (Office, Teams – including phone system, Sharepoint, Dynamics CRM)
Azure
The Atlassian Suite (JIRA, Confluence and Bitbucket)
PowershellWhat we offer:

Apart from a working with a great team, a growing company and having the chance to learn and enhance your knowledge and qualifications, we offer;

25 days annual leave (28 after 3 years services), plus bank holidays
Pension
Regular training
Life assurance
Medical Cover and Dental cover
Perks at Work – access to exclusive discounts, cinema tickets, etc.
Free annual health screening
Gym Loan
£1,500 employee referral scheme

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