Job Ref: 212448973

Date: 2020-09-16 11:22:05

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Internal IT Manager

CIPHR are a rapidly expanding, innovative, UK based tech company who provide online (SaaS) HR systems and solutions to help organisations attract, engage, manage and retain their workforce more effectively.

About the role:

Our business is growing and we need to enhance our team with an Internal IT Manager to join our current team of two.

Reporting to the Head of Technical Operations, our IT Manager will have a great understanding of best practice and technologies to enhance our internal IT proposition, constantly be challenging the existing hardware/software technology being used within the organisation to ensure CIPHR remains capable and is able to adapt to changes in the industry and how we deliver our service.

Accountabilities:

Ensuring the team is keeping to SLA's and KPI's
Drive continuous improvement within internal IT, reviewing and streamlining processes
You should be constantly reviewing new technological solutions as to their appropriateness to solve new and existing business problems
Be a key point for escalations with tickets/cases
Maintain a consistent flow of business information about internal IT team to the Head of Technical Operations

About You:

Have a pro-active approach to work, a self-starter
Always be keen to take hands-on approach to leading the team and set examples of how the work should be done
Able to deliver a high level of customer service in both written and verbal communication
Has experience of the implementation and administration of:
Microsoft 365 (Office, Teams – including phone system, Sharepoint, Dynamics CRM)
Azure
The Atlassian Suite (JIRA, Confluence and Bitbucket)
Powershell

What we offer:

Apart from a working with a great team, a growing company and having the chance to learn and enhance your knowledge and qualifications, we offer;

25 days annual leave (28 after 3 years services), plus bank holidays
Pension
Regular training
Life assurance
Medical Cover and Dental cover
Perks at Work – access to exclusive discounts, cinema tickets, etc.
Free annual health screening
Gym Loan
£1,500 employee referral scheme

About us

Born out of the desire to offer products that are a little bit different, we develop leading technology to connect people data across organisations and work with a group of carefully selected strategic partners to help customers unlock the true value of people-related data.

We have ambitious growth plans, and, because we are working in a rapidly changing and developing market, we are looking for extraordinary and talented people that will develop and implement creative ideas and solutions.

In return, we offer a fantastic reward package including pension, life assurance, and £1,500 if you refer a friend to work at CIPHR, to name a few. Because we firmly believe in helping our employees to be healthy and happy, we also offer private healthcare, dental cover, group income protection, an employee assistance programme, annual health assessments, a health cash plan, and gym membership loans. Finally, we know how important work-life harmony is, and so we offer a flexible working environment and a flexible holiday scheme, as well as regular social events.

We are committed to developing talent by encouraging our employees to take on challenges, and to growing their knowledge and their input to the business. CIPHR employees tend to stick with us for the long term, which is testament to our people and culture, and to the opportunities for personal growth and development we offer. Many of our employees began their careers as apprentices – a development route we still champion – and have gone on to enjoy successful careers with us, strategically guiding the business in senior management roles

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