Job Ref: 213338724

Date: 2021-03-11 09:49:07

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CIPHR are a rapidly expanding, innovative, UK based tech company who provide online (SaaS) HR systems and solutions to help organisations attract, engage, manage, and retain their workforce more effectively.

***Please note, the CIPHR Team are currently working remotely from home. This role will initially be based from home until we are able to safely reopen our offices. We are open and able to consider candidates who are not geographically local to our offices in Marlow, Buckinghamshire for candidates who wish to work remotely***

About the role:

As a Customer Success Manager, you will be an integral part of our ensuring clients are getting true value from our products and services, with complete client account ownership and accountability, increasing customer satisfaction and retention. Partnering with customers to anticipate and recognise change that may present revenue propositions.

Maximise customer retention
Increase retention of products
Build strong relationships across multiple areas and contacts within the client organisation to increase exposure and grow accounts
Utilise internal relationships to grow knowledge and aid clients
Promote the utilisation of services within CIPHR Service Pack, Training and Managed Service.
Identify, develop and promote potential integrations that are relevant to the customer
Obtain reference sites, case studies and referrals
Timely updating of CRM system regarding all customer interactions and commentary, to maximise accurate forecasting ability
Promote client forums and events
Comprehensive knowledge of whole product range and of our solutions messaging
Ability to provide Webex and online demos of core CIPHR products, at an overview level
Manage Internal opportunity process
Provide proposals and product information in a timely and accurate manner in accordance with established client expectations
Contribute to Marketing initiatives

About you:

Ability to truly hear what your customers need
Strong negotiation skills and a successful track record of increasing business performance amongst clients with the ability to negotiate at strategic level and 'close a deal' successfully with maximum business benefit
Influential, agile and able to adapt and prioritise in a fast-paced environment
Relationship management and interpersonal skills to include, experience in achieving credibility and building strong client relationships at all levels
Working knowledge of MS Dynamics or similar

Desirable skills:

Experience in the Business to Business HR Sector
Knowledge of relevant third-party suppliers (e.g. technology), partners and key competitors
Fully aware of Industry trends
Basic knowledge of HR trends and legislation

What we offer:

Apart from working with a great team, a growing company and having the chance to learn and enhance your knowledge and qualifications, we offer;

25 days annual leave (28 after 3 years services), plus bank holidays
Pension
Regular training
Life assurance
Medical Cover and Dental cover
Perks at Work – access to exclusive discounts, cinema tickets, etc.
Free annual health screening
Gym Loan
£1,500 employee referral scheme

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