Job Ref: 215332971

Date: 2021-12-07 11:31:17

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Salary: £35,000 to £45,000 per annum – Benefits – Healthcare options

Location: Marlow

My client is a leading Software organisation, and they are currently looking for multiple application support engineers across several locations. This is a permanent position and represents a unique opportunity for someone to enhance their application support skills.

About you:

* As Client Support Analyst you will be providing exceptional support to customers and help them to get the most from their solutions

* You lead customer-facing sessions with confidence, ensuring issues are triaged correctly and priorities are fully understood

* You have experience with and are comfortable managing customer escalations

* You have strong analytical skills and approach complex technical issues logically

* You are passionate about diagnosing, troubleshooting and problem solving

* You enjoy working in a fast-paced support environment with a desire to exceed Service Level Agreements (SLAs)

* Articulate with excellent communication skills

* Excellent time management and prioritisation skills

* Experience coaching and mentoring team members

* Strong literacy, numeracy and IT skills

* Good knowledge of Microsoft Office products (Word, Excel and Outlook)

* The ability to remain calm under pressure and able to effectively prioritise workload

* Team player but equally self-driven

Desired Skills

* 3+ years’ experience in a Customer/Technical Support role/environment

* Experience using web applications and web browser development tools

* Working knowledge of SQL (running queries)

* Knowledge of IIS

* Understanding of API integrations desirable

* Previous experience supporting HR applications would be a bonus but not essential

* Basic Knowledge of one or more of the following Products: Jira ServiceDesk, Jira, Dynamics 365 is desirable but not essential

To apply please click the “Apply” button and follow the instructions.

For a further discussion, please contact Max Rigby on (phone number removed)

83zero Consulting Limited is a boutique consultancy specialising in Network, Support & Infrastructure within the UK. We provide high quality interim and permanent senior IT professionals

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