Job Ref: 212628370

Date: 2020-10-21 11:38:12

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Job Title: After Sales Executive

Salary: Up to £24,000 plus bonus and benefits

Location: Maidenhead, Berkshire, Reading, High Wycombe, Slough

Evolve Recruitment are currently recruiting for an After Sales Executive to work for our client, who is a well-established market leader within its sector. As Customer Service Executive, you will be responsible for managing all customer orders as well as handling customer queries and inquiries.

Key Responsibilities:

* Assist the business to meet its statutory after-sales obligations and customer T&C's to deliver high levels of customer service

* Ensure the warranty policy is administered in the best interests of the customer

* Authorise collections and arranging of necessary repairs under warranty

* Provide telephone and email aftersales support to customers including retailers, dealers, service agents and end-users

* Liaise with service centres regarding the warranty claims process and to keep accurate records of warranty submissions, credits, rejections and goodwill claims, including warranty claim validation.

* Manage liaison between service centres on customer product progress and resolve customer issues in line with customer expectations

* Manage all customer orders and warranty claims as per the internal SOP's and customer vendor compliance

* Manage all customer enquiries, comments and complaints and log details of actions taken

* Effectively manage the complex customer complaints and escalate them to the right stakeholders to support resolutions

* Assist the business to be cost-effective and seek out opportunities to drive efficiency within the warranty process to improve customer satisfaction

* Maintain relationships with warranty service agents, dealers and the wider business stakeholders

* Assist with departmental projects and system testing to support implementation

* Carry out other ad-hoc tasks as required from time to time

Skills Required:

* Good knowledge of After Sales Support within a Call Centre and After Sales Support environment

* Relevant After Sales Support experience in a relative industry

* Ability to understand product specifications, technical information and spare part drawings

* Experience of working with petrol and electrical products preferred

* Strong analytical and MS Office Skills

* Excellent time management and goal orientated focus

* SAP knowledge is preferable

* Occasional UK travel may be required

If you feel that you have the relevant skills or experience for the After Sales Executive position, please apply now to Evolve Recruitment, Kingston upon Thames, for more information

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