Job Ref: 214340391

Date: 2021-08-02 16:57:26

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Working for our client, a FMCG company with recognisable household names, you will be working a in progressive Sales Support role. You will be sat in an expanding team due to fast company growth over the last 2 years, it's an exciting time to be joining them.

Client Details

FMCG

Description

Responsibilities:

Assist the business to meet its statutory after-sales obligations and customer T&C's to deliver high levels of customer service
Ensure the warranty policy is administered in the best interests of the company and the customer
Authorise collections and arranging of necessary repairs under warranty
Provide high-quality telephone and email aftersales support to customers including retailers, dealers, service agents and end-users
Liaise with service centres regarding the warranty claims process and to keep accurate records of warranty submissions, rejections, and goodwill claims, including warranty claim validation
Manage liaison between service centres on customer product progress and resolve customer issues in line with customer expectations
Manage all warranty claims
Manage all customer enquiries, comments and complaints and log details of actions taken
Effectively manage the complex customer complaints and escalate them to the right stakeholders to support resolutions
Assist the business to be cost-effective and seek out opportunities to drive efficiency within the warranty process to improve customer satisfaction
Maintain relationships with warranty service agents, dealers, and the wider business stakeholdersProfile

Skills Required:

Good knowledge of After Sales Support within a Call Centre or After Sales Support environment
Strong analytical and MS Office Skills
Excellent time management and goal orientated focus
SAP knowledge is preferableJob Offer

This client offers and excellent benefits package, apply for more information

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